Shipping policy

Shipping Policy — AeroVive

Carriers & Free Worldwide Shipping

AeroVive partners with major international carriers—including FedEx, SF Express, DHL, UPS, and EMS—who work with local couriers to deliver direct to your door. We proudly offer free worldwide shipping.

Billing & Order Verification

You are charged when an order is placed. All payments are subject to verification and approval before shipment and may take several days to process. To help prevent fraud, orders with incorrect billing details or requiring additional verification may be delayed or canceled.

Fulfillment Timeline

  • Processing: We generally require 2–5 business days to fulfill your order and transfer it to the carrier’s sort facility.

  • Peak periods: Around major holidays or during high-demand periods, processing may extend up to 10 business days or longer for popular items with stock constraints.

  • No changes after processing: Once an order begins processing in our shipping department, we cannot make changes (including address changes). We ship only to the address provided at checkout.

  • Business days: We ship Monday–Friday (excluding weekends and holidays).

  • Split shipments: Orders with multiple items may ship separately from different manufacturing partners and arrive on different dates.

Tracking

  • All shipments include tracking. You’ll receive a Shipping Confirmation email with your tracking number once the order is dispatched to the carrier’s sort facility.

  • Some carriers may take several days to update tracking. If it’s been 5 business days since dispatch and no updates appear, contact us at info@aerovive.store.

Delivery Delays

We work hard to deliver on time, but conditions beyond our control (e.g., customs procedures, holidays, severe weather, labor disputes, protests) may cause delays beyond our original estimates.

Duties, Taxes & Import Fees

International shipments may be subject to import taxes, duties, and customs fees assessed by the destination country. These charges are the recipient’s responsibility.

  • If a shipment is refused and returned, you are responsible for any import taxes and return shipping costs incurred.

  • Customs policies vary by country; please contact your local customs office for details.

Lost, Stolen, or Damaged Packages

AeroVive is not responsible for packages that are lost, stolen, or damaged after carrier delivery confirmation.

  • If tracking shows Delivered but you did not receive the package, please file a claim with the carrier and notify us.

  • We reference the carrier’s timestamp and delivery confirmation when reviewing any damage or return requests; late or unverified claims may not be honored.

Wrong Address Disclaimer

Please ensure your shipping address is accurate before submitting your order. We begin processing immediately and cannot modify orders once placed. If the order has entered our shipping workflow, we cannot retrieve it for an address change.

Feedback & Support

We’re always improving. For feedback, questions, or concerns, email info@aerovive.store.