Privacy policy

Privacy Policy

Last updated: February 9, 2025

This Privacy Policy describes how AeroVive (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from aerovive.store (the "Site") or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" mean the user of the Services—whether as a customer, visitor, or other individual whose information we collect.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted on this page, with the "Last updated" date revised accordingly.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from multiple sources. The type of information depends on how you interact with us.

We may use your information to:

  • Communicate with you.

  • Process and fulfill orders.

  • Improve and protect our Services.

  • Comply with legal obligations.

  • Enforce our terms and policies.

Information We Collect Directly from You

This may include:

  • Contact details: Name, address, phone number, email.

  • Order information: Billing address, shipping address, payment confirmation, order history.

  • Account information: Username, password, and security details.

  • Shopping information: Items viewed, cart activity, loyalty points, reviews, gift cards, and purchases.

  • Customer support information: Messages or details you provide when contacting us.

Some Services require this information—without it, you may not be able to use certain features.

Information We Collect Automatically (Usage Data)

We may automatically collect data about your interaction with our Site through cookies, pixels, and similar technologies. This includes:

  • Device and browser type.

  • Network connection and IP address.

  • Pages viewed, time spent, and clicks.

Information from Third Parties

We may also obtain information from:

  • Shopify and related vendors supporting our store.

  • Payment processors handling transactions securely.

  • Advertising and analytics partners via cookies, pixels, or similar technologies.

How We Use Personal Information

  • Providing Products & Services: Processing payments, fulfilling orders, shipping, managing accounts, handling returns/exchanges.

  • Marketing & Advertising: Sending promotional messages (email, SMS, mail) and tailoring advertising.

  • Security & Fraud Prevention: Detecting and investigating fraudulent or illegal activity.

  • Customer Support & Improvement: Responding to inquiries and enhancing our Site.

If you are in the EEA, the legal basis for processing may be:

  • Performance of a contract (Art. 6(1)(b) GDPR).

  • Legitimate interest in running a secure business (Art. 6(1)(f) GDPR).

  • Your consent where applicable.

Cookies

We use cookies to:

  • Enable essential site features.

  • Improve user experience.

  • Run analytics.

  • Deliver tailored advertising.

You may block cookies in your browser settings, but some features may not work properly. For details, see Shopify’s Cookie Policy.

How We Share Personal Information

We may share information with:

  • Vendors & service providers (payment processors, fulfillment, IT, analytics, support).

  • Marketing partners (ads and promotions).

  • Affiliates within our business group.

  • Legal authorities if required by law.

  • Business transactions (merger, sale, bankruptcy).

We do not sell sensitive personal data or use it to infer personal characteristics without consent.

Third-Party Links

Our Site may include links to external websites. We are not responsible for their content, privacy practices, or data handling. Please review their policies separately.

Children’s Data

Our Services are not intended for children under 16. We do not knowingly collect their data. If you believe your child has provided information, contact us for deletion.

Security & Retention

While we implement security measures, no method is 100% secure. Data retention varies based on legal obligations, business needs, and account activity.

Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your data.

  • Request portability of your data.

  • Opt out of targeted advertising or data sharing.

  • Restrict or object to processing.

  • Withdraw consent where applicable.

  • Appeal decisions or file complaints with your local data authority.

We may require identity verification before fulfilling requests.

International Users

Your data may be transferred outside your country. Where required, we rely on safeguards such as the EU Standard Contractual Clauses.

Contact

If you have questions, requests, or complaints about this Privacy Policy, contact us:

📧 info@aerovive.store

We are the data controller of your personal information under applicable law.

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